2016 ASQ WCQI Best Ever!

It was a great conference this year, mainly because of the keynote speakers and the member interactions at the Human Development and Leadership Booth.  Liz Wiseman was my favorite and Brian Little left us ROTFL.  And oh yes, our workshop – Partnering with...

Quality Cruise for Professional Development

I am so excited that the ASQ Quality Cruise for Professional development is a go! We will cruise the Caribbean on RCL Navigator of the Sea and hold the conference on “at sea” days! As the Program manager, I am responsible for organizing the speakers and...

Desert Island Tool #4

Scatter Diagram. The visual nature of the scatter diagram makes it a shoe-in for use on my Desert Island. Not only does the shape of the scatter illustrate relationship strength and direction, but it allows for the identification of outliers. Outliers can be the most...

Desert Island Tool #5

The Quality Function Deployment (QFD) Matrix. I love this tool for its versatility. You can dial the technical application of the QFD up or down depending on the need. At its most basic, you can use the matrix part of the QFD to understand how customer requirements...

My Desert Island Tools

What if there was a Survivor-type island for quality professionals? You could practice quality improvement, but you could only bring 5 quality tools to use in the improvement work. What a delicious dilemma! Think of all the quality tools you have accessed in the past...

Lean Thoughts

Welcome to my blog. I am passionate about my work in quality improvement and eager to share with all of you my random thoughts about the tools, techniques and theories that make up my practice. I will also open the door to the random thoughts of my network of...